ResDiary, is a commission-free online reservation system, built by hospitality experts for hospitality operators. It provides a booking platform and table management that is comprehensive and easy to use for hospitality businesses and their guests.
The business was founded in 2006 by Mike Conyers, a successful Scottish restaurateur. Frustrated at paying huge amounts each month to poorly manage reservations, he decided to build his own system. The company began with a staff of two, under the name Restaurant Diary in Glasgow, Scotland.
Now the business is still based in Glasgow and in April 2018 was purchased by AccorHotels for an undisclosed sum. Mike Conyers stayed on with the company as CEO, and the business plans to expand at pace.
The software is used by over 8600 business in six continents. 14m covers are booked monthly, using ResDiary applications, via venue websites, APIs, social media and 3rd party sites. In addition, the consumer-facing platform, www.resdiary.com, receives 1m visits per month. This allows ResDiary-powered venues increased online exposure and extra bookings as part of their flat-fee package.
A truly dynamic system, ResDiary continuously adds new capabilities according to the needs of its users. Recent software releases including features such as integrated pre-orders, yield management (that’s so easy a puppy could use it), function enquiries and iPad apps have put ResDiary at the forefront of the industry.
In following a commission-free model, ResDiary has become a true disruptor in the hospitality reservation space. The fixed pricing structure means operators can push bookings to their venues without worrying about unpredictable costs, allowing for clearer financial forecasting. In this way, ResDiary is one of the only reservation providers that acts as a partner to businesses, rather than as an online travel agent.
The service is a trusted supplier of the Houses of Parliament restaurants and the Royal Opera House. Michelin star chefs Martin Wishart, Simon Rogan and Tom Kitchin are also amongst the many independent operators and high-profile groups who trust ResDiary to power their reservations.
ResDiary provides enterprise solutions to Dimmi (a Tripadvisor company) and Qantas in Australia, as well as to the Accor Hotels Group globally.
ResDiary has team members and licensees representing the UK, Ireland, New Zealand, Australia, Italy, France, Denmark, Norway, Canada, Indonesia, Singapore, Hong Kong, the Philippines, Dubai, Portugal, Uruguay and South Africa.