Learn about our restaurants' success stories and experiences with ResDiary !

Sandra Hajar – Head Welcomer – Novotel London Canary Wharf

“The ResDiary tool is very functional in terms of ergonomic features, that helps both the customer and who takes the reservations. In fact, the mail system is very easy to manage, thanks to the customers’ details and the eventual requests they want to advance, and also when it comes to cancellation. Another important feature is undoubtedly the fact that it gives you the possibility to close the reservations for a specific day and to re-open it whenever there’s the need. Plus, the calendar layout helps to always keep the situation under control, thanks to the costumer’s details linked to the day they’ve booked the table. Furthermore, the waiting list is very helpful to not get an overbooking situation. In terms of reservation, we are not disappointed by the numbers (for ex. on the month of July we had more than 100 covers’ confirmations and only 22 cancellations). Though, the portal only work if the restaurant has its own indexing on the internet.”

 

Zappimpulso Agostino – F&B manager – Sofitel Rome Villa Borghese

“When I joined the company I asked to get ResDiary as I had it on my previous place, I have used many systems such as OpenTable, Bookatable, respack… However the best one for me was ResDiary, as you can access from anywhere you like as is an online platform. ResDiary is very helpful during the service as you can add booking codes and that helps you to know if there is a table celebrating something, allergies, special request… without checking the booking notes, which makes quicker the service, also you are able to manage everything by yourself such as menus, opening hours, table plan, location… which with other systems you are not able to do, and it takes at least 1 week to have everything updated, it has many reports and also you can do marketing by yourself without paying extra money or adding a new system. The team working for ResDiary is amazing and they are willing to help at all times.”

Interview Kamil Benani – F&B Manager – Pullman Paris Roissy CDG Airport

« Regarding the use of ResDiary, it’s a very good tool for reservations: clear, well explained and a good facility for managing bookings. It’s efficient and it allows us to centralize bookings from many different platforms automatically. A good way to build our contacts list and run better business operations. »

Interview Sandra Hajar – Bokan 37 – Novotel London Canary Wharf

Interview Arman Elmas – L’Estaminet – Ibis Schiphol Amsterdam Airport