Credit Controller & Sales Ledger Administrator

We are looking for an experienced Credit Controller & Sales Ledger Administrator to join our Finance team, based in our City Centre office

This is a permanent role where a flexible working schedule will be considered – between 25 and 35 hours per week, with core required hours between 9.30am and 3pm Monday to Friday.

Role Start: Flexible for the right candidate, but ideally starting November

Close Date for Applications: Friday 1st November 2019

Interviews: Interviews will be conducted in the Glasgow City Centre office between 28th Oct and 8th November

Applications to: (please provide CV & covering letter and let us know why you would be fit for the role) – Please include the title of the role to which you are applying in the subject line.

Package: Basic remuneration £18-£22k (Pro-Rata) subject to experience. 5% Company pension contribution, private health cover, DIS insurance and an annual discretionary bonus are included in the total package after the probationary period is completed.

About Us
ResDiary is owned by Accor and is one of the world’s leading providers of online restaurant reservations, seating over 14,400,000 diners per month, across more than 9,300 restaurants in 62 countries. Headquartered in the UK, we have team members and licensees in the UK, Ireland, Italy, South Africa, Canada, Denmark, Norway, Sweden, Indonesia, the Philippines, Dubai, Australia, and New Zealand.


About the Role
You will report to the Head of Finance to deal with the end to end Sales Ledger function, all Credit Control responsibilities, as well as management of the Finance mailbox, ensuring customers are responded to in a timely manner. Some cover of Purchase Ledger may be required from time to time – for occasional holiday cover, full training would be provided.



  • Full responsibility for all areas of Credit Control and Sales Ledger,  including creation of invoices and credit notes based on tasks set by the Sales team posting receipts received via GoCardless & Stripe and daily credit control by email and telephone.
  • Management of the finance group mailbox – answering queries from customers/suppliers or allocating to other team members where appropriate ensuring SLA’s are met.
  • Maintenance of the Aged Debtor Control sheet and identification of debts that should be referred to an external debt recovery service, written off or provided for.
  • Daily reconciliation of the GoCardless and Stripe accounts and monthly reconciliation of the Sales Ledger and bad debt provision accounts.
  • General administration and other related duties as required.

About you

You are able to work in a fast paced environment alongside both in-office and remote colleagues, and most importantly – you are a people person, as this is a customer facing role. You are self motivated, a team player and a keen problem solver.  You are able to quickly form strong relationships with our Sales team and our customers. This is a demanding and rewarding role and to be successful you must have the ability to work autonomously, manage your time effectively and prioritise your own workload to meet deadlines. You must be able to work methodically with excellent attention to detail, producing accurate and quality work to required deadlines – whilst being flexible in your priorities to meet the challenges and goals of the department and company. You must have excellent written and verbal communication skills and have a professional and friendly manner.


  • At least 2 year’s experience of working in a similar role covering all the responsibilities as noted above is required for the role
  • Strong numeracy, decision making and time management skills 
  • Excellent verbal and written communication skills with both internal and external customers
  • A polite and professional telephone manner, and confidence in ensuring  overdue monies are recovered 
  • Strong working knowledge of cloud based accounting and sales systems. Prior experience of working with “Xero” and CRM systems would be an advantage
  • Excellent working knowledge of Google Drive, Sheets and Docs – as well as Microsoft Office Suite
  • Prior working experience with GoCardless and Stripe would be beneficial

Reasons to work with us

  • Development & training opportunities
  • Choose a book every month in our Library Project
  • A close, friendly team of co-workers.
  • Monthly social events

Benefits after completion of a probationary period

  • Discount on hundreds of hotels and dining experiences around the world
  • 50% off gym membership at PureGym
  • 5% employer contribution pension scheme
  • Private Healthcare cover
  • Life Insurance cover for an amount equal to 3 times salary
  • Travel to work finance assistance

How to apply

If you’re interested in helping us shape the future of our business by joining our Finance team at ResDiary, please click below to submit your application. Submit your application (including CV, covering note and salary expectations) to

Please note that the successful candidate will be required to provide two employment references and will be asked for contact details for their current and previous employer (if applicable). A provisional employment offer will be made subject to receipt of these references. Your consent will be asked for before we request any references.

ResDiary is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.