Hospitality Consultant

About ResDiary
We’re a flat-fee, online reservation system for restaurants, bars, and venues, seating millions of guests every month in 9,100 venues across the globe.
If you’ve eaten out recently, you’ve probably used ResDiary to bag yourself a great table.
Our head office is based in the centre of Glasgow, where we spend a lot of time talking about what restaurants we’ve visited, where we’re eating next, our dream meals, and, obviously, working pretty hard to assist our customers.


The role
We are looking for an experienced, outgoing and customer focused person to join our team as a Hospitality Consultant, responsible for providing customer support and guidance on our market leading reservations and event management system. Based in our Glasgow Head Office, this role will include full training and on-boarding of new customers and supporting customers using all aspects of the ResDiary system.
This is a full time position, with core hours between 9am and 5pm Monday to Friday, with occasional out of hours evening support shifts required (max 3 per month) from home. We are looking for enthusiastic candidates able to commute to Glasgow City Centre. It is important that you possess all necessary authorisations to live and work in the UK on a permanent basis.


Responsibilities

  • Building working relationships with venues, understanding their business and operational needs.
  • Helping customers to utilise ResDiary in the best possible ways to achieve short and long-term goals.
  • Creating success plans, ensuring ResDiary supports and advanced our customers’ businesses.
  • Using our reporting facilities to help customers understand uses for the data that ResDiary can provide.
  • Providing training and support to individual accounts and users within a client group.


About you
Ideally you will already have experience of using ResDiary in one or more restaurants in a supervisory or management capacity. If you have had exposure to staff training processes that will be of added value.
You’re self motivated and a self starter, receptive to ideas and challenges. We encourage you to have the interests of the restaurant operators placed above all else. You’re able to work with or without supervision as part of a wider team.


Your skills and qualifications

  • Previous experience in using ResDiary preferred, but any hospitality industry professionals considered.
  • Proficiency in English required (additional fluent languages an advantage).
  • The desire to deliver outstanding customer service is a necessity.
  • Qualifications in marketing, sales, business management or hospitality advantageous.


Compensation
£20,000 – £23,000 dependent on experience.


Benefits

  • Discount on hundreds of hotels and dining experiences around the world
  • Private medical cover
  • Opportunities for progression and learning new skills
  • Generous employer contributions to company pension scheme
  • All the espresso you can drink
  • Choose a book every month in our Library Project

Interested?

If you’re interested in joining the ResDiary team and believe this is the role for you, please apply in writing to careers@resdiary.com 

ResDiary is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.