Support Executive

Job Location:

Kowloon | Hong Kong | Tsuen Wan – Hong Kong

About Us

ResDiary is one of the world’s leading providers of online restaurant reservations, seating over 10.7m diners per month across 7300 restaurants in 57 countries (and rapidly growing!). ResDiary is a web application sold as software as a service and is accessible via the Internet.

“Our vision is to help empower restaurants to improve revenue and yield to the restaurant operators’ best advantage.” – Mike Conyers, CEO

ResDiary also has enterprise agreements with Dimmi in Australia and Accor Advantage Plus in Asia Pacific.

Headquartered in the UK, we have team members and licensees in the UK, Italy, France, South Korea, South Africa, Canada, Denmark, Norway, Sweden, Indonesia, the Philippines, Dubai, Australia and New Zealand.

ResDiary is growing year on year at a rate of 60% per annum and we see exciting opportunities in 2016.

ResDiary is unique in that we do not charge transaction fees but work on a fixed monthly flat fee and our vision is to help empower restaurants to improve revenue and yield to the operators’ best advantage.

Responsibilities

We shall expect you to be able to secure a growing client base of restaurants in Hong Kong, providing support and account management advice as necessary. As part of your Sales, Support and Account Management role, it may be necessary to visit both potential and current clients. Reporting to the HK sales manager, you will be responsible for client acquisition, client retention and also assisting customers to make full use of the ResDiary functionality.

About you

You’re self motivated and a self starter, receptive to ideas and challenges and are expected to have the interests of the restaurant operators placed above all else. You’re able to work with or without supervision as part of a wider team.

Education

Qualification to degree level in hospitality, marketing, business management or computing science preferred.

Experience

Background in and knowledge of front of house operations within a restaurant environment is required.

Skills

  • Proficiency in English required.
  • Full training given, but computing skills required.
  • A valid driving licence is preferred.
  • The desire to deliver outstanding customer service is a necessity.

Compensation

Good basic remuneration plus a bonus based on customer retention measures and overall customer acquisition for the territory.

Pension contribution plus annual discretionary bonus.

What’s Next?

This is a full time position. We are looking for a driven candidate in Hong Kong to increase our restaurant client base.

A 4 day training session is required at our head office in Glasgow, travel and accommodation expenses will be covered by ResDiary.

You will be working from home, with a view to office space being made available as and when required.

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If you’re interested in joining the ResDiary team and believe this is the role for you, please apply in writing to careers@resdiary.com

ResDiary is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.

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