Development Team Lead

Australia

 

Role Start:  Immediate start

FT/PT:This role is full time and permanent.

Location: This role can be carried out remotely, or from our Singapore office (or a combination to suit). If remote, then occasional travel to our Singapore office will be required – usually once per quarter.

About ResDiary


ResDiary is a global market-leading table management system offering hospitality operators full control over every restaurant service. We’re responsible for seating over 15 million diners per month, across more than 10,300 restaurants in 60+ countries.

Headquartered in the UK, we have teams in the UK, Singapore, Ireland, Canada, Australia, and New Zealand.

 

About You


We’re looking for a driven candidate to join us in the role of Technical Support Specialist, who can work as part of a busy team, but can also be self motivated.

You’re good with people: You’ll be communicating directly with our customers and other ResDiary team members over different departments, locations and time zones, so you need to be a team player who can communicate well to both external and internal clients.

You’re flexible: we are a dynamic business in an ever-changing industry, and that means having a good degree of flexibility is needed!

You’re driven to exceed customer expectations: with the very highest levels of professionalism and service, as part of a supportive and friendly team.

About the Role


We are looking for an experienced, outgoing and customer focused person to join our team as a Technical Support Specialist. The Technical Support Specialist is responsible for first line support on all API & Integrations queries, training and system guidance on our market leading reservations and event management system.

Your responsibilities will include

  • Providing first line support across our API and Integration Product offering
  • Handling and resolution of all tickets via Freshdesk
  • Taking ownership of customer issues and taking the appropriate steps to resolve or escalate for further support when required
  • Creating standard operational procedure to aid future problem resolution and maintain/enhance the technical knowledge base in conjunction with the Product Management Team
  • Regularly communicating with customers on progress & timelines for resolution of their issue
  • Take an active part in the continuous improvement of the Support teams methods, processes and documentation

 

Knowledge and Experience required

    • Experience with programming, API’s, authentication, technical standard and integrations is preferred.
  • Previous experience in using ResDiary or another TMS, EPOS system or any other B2B software preferred
  • The desire to deliver outstanding customer service
  • Experience in face to face and/or telephone communication with the public
  • Experience in staff training and development preferred

 

Key Competencies

  • Ability to problem solve
  • Ability to work as a team and independently
  • Excellent computer skills
  • Good organisational skills, prioritization and timekeeping
  • Patience and flexibility in the face of changing team priorities
  • Outstanding verbal and written communication skills in English required, additional languages are beneficial.

Please note:
It is necessary that you possess all necessary authorisations to live and work in the UK on a permanent basis.

Some good reasons to work with us: 

  • A close, friendly team of co-workers
  • Opportunities for progression and learning new skills
  • Choose a book every month in our Library Project
  • Cycle to Work scheme
  • Employee Assistance Program
  • Discount on hundreds of hotels and dining experiences around the world
  • 50% off gym membership at PureGym
  • Travel to work finance assistance

 

If you’re interested in joining the ResDiary team and believe this is the role for you, please apply with a covering letter & CV here

ResDiary is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.