You may have heard about the General Data Protection Regulation (GDPR) and how businesses need to be compliant; but what does this mean for you when you book a table at a restaurant using ResDiary?


When you book a table via ResDiary Now app/any other ResDiary technology (like a widget on a venue’s website), you’ll be asked if you want to opt in to marketing emails. If you’d like to hear about that venue’s latest news, events, and offers, click “yes, I want to hear about this venue please!” (or something along those lines). Alternatively, just leave the tick-box unticked and you won’t have opted in. Simple.

Deleting your data

What should you do if you want your data deleted? Basically, if you want your data deleted, you have to either contact the venue, or ResDiary, depending on where you made the booking. If you booked over the phone, or on a venue’s website, contact the venue. If you booked on or on the ResDiary Now app, contact us at

Marketing emails

If you don’t want to receive marketing emails from a venue anymore, just click unsubscribe at the bottom of the email. Done and dusted. This means venues won’t be allowed to contact you once you click “unsubscribe”. This was still the case before the GDPR, but it’s now even more important that you aren’t contacted by business if you opt-out of marketing.

Post-dining feedback email

You might have noticed that you didn’t opt in to marketing, but you received a post-dining feedback email. This is an automatic service email that gets sent out after you dine at any venue. It’s just like a booking confirmation email, or a delivery email you might get from Amazon. It helps venues understand what they can do better for next time and what you loved about their venue.

If you have any questions or want to know a bit more about your data, please email: