At ResDiary, we provide venue management to lots of hospitality businesses like hotels, restaurants, and bars. But did you know we provide for wineries too? Using our unique set of features, we create solutions for some of the best wineries in New Zealand, ensuring that their customers have a memorable visit, right from the point of booking.

Your business is flexible, so we are too. Check out all the ways we can help provide that 5* experience.

Experience-focused reservations

Do you want to provide restaurant reservations, event enquiries, and sell tour tickets, side by side? No problem. With ResDiary’s range of booking widgets, you can set up different channels on different pages to sell all your different booking options. Set individual cover limits, add deposits or full payment, and set variable durations, depending on the aspect of your business the customer is reserving. Guests receive a reservation process tailored to their experience, giving them an excellent customer journey right from the point of booking.

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Event Manager (launching soon)

For too long, events have been planned on spreadsheets with flurries of post-it notes and jotted down details. No more with Event Manager by ResDiary. All your event enquiries are held safely on your reservation system; confirmations, customer correspondence, and reminders are tracked and payments are processed securely through ResDiary. You get an overview of your entire venue by simply logging in, while guests have a seamless reservation experience, with a great impression of your venue from the first point of contact.

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Ticketing

With the ability to create and sell tickets, directly from your booking system and manage them alongside standard reservations, your services run smoothly and you have guaranteed revenue in your pocket. The customer’s confirmation email acts as a ticket for the experience they have booked and everything is sent automatically, saving you time to spend on providing excellent customer service.

Payments are taken by our payment provider, Stripe, and go directly into your account within a few days.

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Customised contact

Using ResDiary’s range of customer contact tools, guests and potential guests are able to experience that truly personal touch. ResDiary automatically sends tailored confirmation, reminder, and post-dining emails to guests, letting them know what they have booked and what they have paid. Best of all, they’re completely branded to your venue.

Want to give your VIPs first dibs on a special event? Using our smart marketing suite, you can pull off targeted lists and send customised marketing emails.

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Gift vouchers

Everyone loves a great experience gift and using ResDiary vouchers, your venue can become someone’s favourite birthday present. Offer monetary amounts that guests can spend on whatever they please or set up gift experiences. Sell tasting menus, wine pairing events, or tour vouchers and get that guaranteed revenue in the bag.

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“We have been using Res Diary at Amisfield for over 4 years and as we’ve grown so has ResDiary. We effectively manage our Bistro, Cellar Door, & even a private ski field with the system. It’s a key business tool for us: we use it for reservations and it integrates with our Point of Sale system delivering a real-time view of what is happening across our business. We manage our key customer communication via ResDiary and we love the Stripe integration to securely store and transact credit cards. ResDiary is integral in our daily operations and the support and customer service we receive from Ryan and his team is world class.”

Larni Wedd, General Manager, Amisfield Vineyard and Bistro

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