Updating your customer data retention period: a guide

Consent for processing data doesn’t last forever.

A diner’s personal information is retained for the purposes of making a booking and, if diners opt in, marketing.

In the case of making a booking, it can only be used for a limited time, so restaurants must ensure they have a retention period in place.

restaurant customer retention

What is a retention period? 

A data retention period is the amount of time customer data is kept in a database. Under the GDPR, restaurants need to have a retention period. ResDiary is providing restaurants with the functionality to decide their policy for how long they can keep personal data.

How does it work in the diary?

If a customer hasn’t visited a restaurant, made a function enquiry, and has no other interactions within the decided retention period, and has none in the future, their record will automatically be anonymised.


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